退款政策

我们有 30 天退货政策，这意味着您可以在收到商品 30 天内申请退货。

退货需符合条件，您的商品必须与收到时的状态相同、未穿过或未经使用、带有标签并保持原包装。您还需要提供收据或购买证明。

若要开始退货，您可以通过 youngyoungsoul@gmail.com 联系我们。请注意，退货商品需要寄送到以下地址：[INSERT RETURN ADDRESS]

如果我们接受您的退货，则会给您寄一个退货发货标签，以及有关包裹寄送方式和地点的说明。我们不接受未申请退货而直接退回的商品。

如有任何退货问题，您可以随时通过 youngyoungsoul@gmail.com 联系我们。

损坏和问题
请在收货时检查您的订单商品，如果商品有缺陷、损坏或发错，请立即联系我们，以便我们评估并纠正问题。

例外/不可退货商品
某些类型的商品不能退货，例如易腐商品（如食品、鲜花或植物）、定制产品（如特殊订单或个性化产品）和个人护理产品（如美容产品）。我们也不接受危险材料、易燃液体或气体产品退货。如果您对特定商品有疑问或担忧，请联系我们。

非常抱歉，我们不接受促销产品或礼品卡退货。

换货
确保得到所需商品的最快方法是退货，并在退货被接受时另外购买新商品。

欧盟 14 天冷静期
尽管有上述规定，如果商品是发货至欧盟，您有权在 14 天内无理由取消订单或退货。如上所述，您的商品必须与收到时的状态相同、未穿过或未经使用、带有标签并保持原包装。您还需要提供收据或购买证明。

退款
我们收到并检查您的退货商品后会通知您，告知是否批准退款。如果批准，退款将在 10 个工作日内退回到您的原始付款方式中。请记住，您的银行或信用卡公司也需要一些时间来处理和过账退款。
如果您在我们批准退货 15 个工作日后仍未收到退款，请通过 youngyoungsoul@gmail.com 联系我们。

损坏和问题
请在收货时检查您的订单商品，如果商品有缺陷、损坏或发错，请立即联系我们，以便我们评估并纠正问题。

换货
确保得到所需商品的最快方法是退货，并在退货被接受时另外购买新商品。

Return and Refund Policy

Last updated: Jan, 19th, 2026

At Poria Cosmetics, we are dedicated to providing high-quality OEM/ODM and private label manufacturing services. Due to the customized nature of our products, our Return and Refund Policy differs from standard B2C retail policies. Please review the following terms carefully.

1. Return Window We have a 30-day return policy for defective or damaged items. This means you have 30 days after receiving your item to request a return or claim for quality issues.

2. Eligibility for Returns Because our products are manufactured to specific client requirements (OEM/ODM), we generally do not accept returns for "change of mind" or personal preference.

Returns and refunds are only accepted under the following circumstances:

Defective Products: The product has a manufacturing defect or quality issue verified by our Quality Assurance team.
Damaged in Transit: The items arrived damaged due to shipping.
Wrong Item Sent: You received a product different from what was specified in your Contract or Invoice.

To be eligible for a return, the item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase (Commercial Invoice number).

3. Non-returnable Items Certain types of items cannot be returned:

Customized orders (Private Label products) that have been approved by the client prior to mass production.
Samples (Sample fees are generally non-refundable unless agreed upon in a subsequent bulk order).
Hazardous materials, flammable liquids, or gases.

4. How to Start a Return To start a return or file a claim, you can contact us at young@mellinco.com.

Please provide:

Your Order Number or Invoice Number.
Photos or videos clearly showing the defect or damage.
A brief description of the issue.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Shipping Costs for Returns

Defective/Damaged/Wrong Items: Poria Cosmetics will cover the return shipping costs or arrange for a replacement shipment at our expense.
Other Approved Returns: If a return is approved for reasons other than manufacturer defect (at our sole discretion), the client is responsible for paying the return shipping costs. Shipping costs are non-refundable.

6. Refunds and Resolutions Once we have received and inspected your return (or verified the defect via digital evidence), we will notify you of the approval or rejection of your refund.

If approved, you can choose one of the following resolutions:

Replacement/Remake: We will reproduce and ship the defective quantity to you immediately.
Store Credit: A credit will be applied to your account for your next order.
Monetary Refund: A refund will be processed to your original method of payment within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

7. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Note: This clause applies primarily to standard stock items and may not apply to custom-made goods (B2B exemptions apply).

8. Contact Us For more questions regarding returns and refunds, please contact us at:

Email: young@mellinco.com
Address: RM 1600 TOWER 3PHASE IENTERPRISE SQUARE, KOWLOON BAY, HK